The Lines — Support
Thank you for using The Lines, an iOS journey through the Michael and Mary lines across England.
If you have a question, encounter a problem with the app, or would like to send feedback or suggest an improvement, please contact Mythica Press.
Contact
Email: support@mythicapress.com
Please include The Lines in the subject line and, where relevant, tell us:
- which iPhone model you are using;
- which version of iOS you are using;
- what you were doing when the problem occurred;
- whether the issue can be reproduced.
We will respond as soon as reasonably possible.
Common Questions
Audio stops when the screen is locked
The spoken Walk the Line with Linus reflections are designed to continue playing when your iPhone screen is locked.
Make sure your device volume is turned up and that audio playback has not been paused from the Lock Screen or Control Centre.
Do I need an internet connection?
The principal journey content, text, images and audio are included within the app and can be used without an internet connection.
An internet connection is required when opening external websites from the app.
Does The Lines collect personal information?
The Lines does not require an account and does not collect personal information, location information or usage analytics.
You can read the full The Lines Privacy Policy here:
mythicapress.com/the-lines-privacy-policy
Where can I find more information about The Lines?
More information about the app and its companion publications can be found on the Mythica Press website.
About The Lines
The Lines follows the Michael and Mary alignments across England through 100 locations, combining landscape, history, folklore, imagery and spoken reflections.
The app is published by Mythica Press.